Airline Service Improves for Those Still Fly

Recession is not all bad:

After its worst year for customer complaints in more than a decade in 2007, the airline industry last year flew fewer people but treated them better, arriving on time more often and losing fewer bags. Passengers also were not as apt to be bumped from flights by overbooking, which was a big problem when airlines were running at or over capacity. [NPR]

I guess we shouldn't hold our breath: as the economy improves, airline services are expected to worsen (or back to normal?)